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Bottle Prime – Account Deletion

How to request deletion of your Bottle Prime account (Android app in.creatin.bottleprime, operated by Creatin Groups Private Limited) and what happens to your data. You don’t need to be signed in, or even have the app installed, to use the email route below.

Option A: request deletion from inside the app

  1. Open the Bottle Prime app and sign in.
  2. Go to the More tab and open Help.
  3. Choose Delete my account and confirm Request deletion.
  4. Your request is filed with our team. The Help screen shows it as pending, and you can cancel it there at any time before it’s processed.

Note: if you’re the only owner of an organisation that still has other active team members, the request is declined with guidance: remove the other members first, or contact us so the team isn’t left without an owner.

Option B: request deletion without the app

Email support@bottleprime.com with the subject “Account deletion request” and include:

  • The phone number your Bottle Prime account is registered with
  • Your organisation (business) name in Bottle Prime, if you remember it
Never include OTP codes, passwords or any other secrets in your email. We will never ask for them. To protect your account, we may verify that the request really comes from the account holder, for example by contacting the registered phone number, before processing it.

What is deleted

  • Your sign-in account, so your phone number no longer accesses Bottle Prime
  • Your personal profile details. Your name and phone number are removed from our records and replaced with a neutral placeholder in historical entries
  • Your membership of any organisations

After processing, your phone number can be used to register a completely fresh account if you ever return.

What may be retained

  • Organisation business records (purchases, sales, payments, production and related history). These belong to the organisation, not to an individual account: if other members remain, the organisation keeps its records; if you were the only member, records are retained only as required for legal, tax, accounting and security purposes.
  • Audit history needed to keep the remaining organisation’s books coherent, with your identity replaced by a neutral placeholder as described above.

How long it takes

We process deletion requests within 30 days of receiving them. Requests are reviewed and actioned by our team — deletion is not automatic or immediate. Until your request is processed it stays visible in the app’s Help screen and you can cancel it there.

We confirm to your registered contact once processing is complete.

This policy applies to the Bottle Prime Android application (package: in.creatin.bottleprime), published by Creatin Groups Private Limited.

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